Refund policy

We want you to feel completely confident in your Zourra order. If something isn't right, we'll endeavour to put it right. 

Changed your mind 

If you've changed your mind about an unopened product, email us at hello@zourra.com within 14 days of receiving your order. Let us know your order number and which product you'd like to return. 

We'll send you our returns address and a few simple instructions. The product needs to come back to us unopened and in its original packaging. You're responsible for the cost of return postage, and we'd recommend using a tracked service so you can track delivery. 

Once we've received and checked the return, we'll refund you to your original payment method within 10 working days. 

Damaged, faulty or incorrect items 

If your order arrives damaged, faulty, or isn't what you ordered, email us at hello@zourra.com within 48 hours with a photo and your order number. We'll sort a replacement or a full refund, and we'll cover the cost of getting it back to us. 

Subscriptions 

You can pause, skip or cancel your subscription at any time through your account, no need to email us first. If a subscription order arrives and you'd like to return it, the same changed-your-mind terms above apply. 

What we can't accept 

For hygiene reasons, we can't accept the return of any products if the seal is broken or has been tampered with unless the product is faulty. This is standard across the supplement industry and protects the safety of everyone who shops with us. 

Contact 

If you have any questions, email hello@zourra.com and we'll endeavour to get back to you within one working day.