Zourra FAQs

Our Ethos

Zourra makes science-first supplements for women navigating perimenopause, menopause and beyond. We believe this stage of life deserves products focused on women’s needs. Every product is built on premium, bioavailable ingredients, dosed at levels of effectiveness to make a difference to your daily lives.

Every product is made to the Zourra Standard:

  • Evidence led product formulation based on research and clinical trials.
  • We use clinically studied branded actives, including KSM-66® ashwagandha, Affron® saffron, Peptan® collagen and BioPerine®.
  • All ingredients at doses backed by research.
  • Manufactured in the UK to EU GMP pharmaceutical-grade standards
  • Independently tested for safety, purity and quality.

Women in perimenopause, menopause and beyond. Each product is developed for a specific need at this stage of life, from cognitive clarity to hormonal balance to skin and bone support. Product pages tell you exactly who each formula suits and at what age or stage.

Our full range is manufactured in the UK, to EU GMP pharmaceutical-grade standards.

Yes. Every product is independently tested for safety, purity and quality as part of our manufacturing standards.

Our Products & The Science

Six premium products:

  • Focus Complex – daily support for clarity, focus and cognitive function
  • Magnesium Bisglycinate – gentle magnesium for rest, recovery and a calmer nervous system
  • Vitality Complex – sustained daily energy support
  • Harmony Complex – daily hormonal support for women through perimenopause, menopause and beyond.
  • Desire Blend – support for confidence, energy and hormonal balance
  • Collagen Powder – Type 1 collagen with vitamin C, for skin, joints, hair and nails.

Taking our quiz will match you to the product, or combination of products, that fits where you are right now.

Yes, our range is designed to work together. Product pages include a “pairs well with” suggestion for exactly this. If you're taking prescribed medication, check with your GP or pharmacist before combining supplements, as you would with any new addition to your routine.

Supplementsrequireconsistency. Most of ourproducts needsixto twelve weeks of daily usetofeel the full benefit, which is exactly why we offer a 90-day guarantee.

Our products are food supplements, not medicines or a replacement for HRT. Many women take them alongside other choices they've made with their doctor. As with any supplement, speak to your GP or pharmacist if you're on prescribed medication.

Branded, clinically studied ingredients come with a body of research behind a specific extract, standardisation and dose, rather than a generic version of the same plant.

No. It's formulated to support clear cognitive function without stimulants, so it won't keep you up at night.

Bisglycinate forms are bound to glycine, which makes them gentler on the stomach and easier for your body to absorb than more common forms like citrate or oxide. Many women who've had digestive trouble with other supplements find bisglycinate forms far more comfortable.

Yes. Our Collagen Powder uses Peptan® hydrolysed Type 1 collagen peptides, paired with vitamin C, which contributes to normal collagen formation for normal skin function.

Yes. It dissolves in both hot and cold liquids and is close to tasteless, so it works equally well stirred into coffee, water or a smoothie.

Certifications & Dietary Suitability

Yes. Focus Complex, Magnesium Bisglycinate, Vitality Complex, Harmony Complex and Desire Blend all use a vegetarian capsule shell (hydroxypropyl methylcellulose) with no animal-derived ingredients.

No. Collagen Powder is made from hydrolysed bovine collagen peptides, sourced from cattle, so it isn't suitable if you're vegetarian, vegan, or avoid beef for dietary or religious reasons.

Yes, all our products is halal certified.

Get in touch at hello@zourra.com for the current allergen and gluten status of any specific product, as this is confirmed at manufacturing level and we want to give you an accurate answer rather than a general one.

Every product page lists full ingredients. If you have a specific allergy or intolerance, check the ingredients list on the relevant product page, and contact hello@zourra.com if you have any doubt at all.

Orders, Payment & Subscriptions

You can buy any product as a one-time purchase or subscribe and save. Subscribing also gets you free delivery on every order. 

Yes, any time, through your account. No need to email us first, it's entirely self-serve. 

Log into your account and cancel from there. If you'd rather we did it for you, email hello@zourra.com with your order details and we'll take care of it.

If your order hasn't been dispatched yet, email hello@zourra.com straightaway and we'll do our best to catch it before it ships. Once an order has dispatched, it can't be cancelled, but you're covered by our returns policy.

All major credit and debit cards, processed securely at checkout.

If pricing changes, we'll always let you know in advance by email before your next payment.

Shipping & Delivery

We currently ship within the UK only. We're working on expanding to other territories before the end of the year. If you're outside the UK and would love to try Zourra, email hello@zourra.com and we'll let you know as soon as we're shipping to you.

Standard delivery is £3.95, free on orders over £60. Subscription orders always ship free.

Orders placed before 2pm Monday to Friday are usually dispatched the same day. Orders placed after 2pm, or over the weekend, go out on the next working day. 

You'll receive a dispatch email with tracking as soon as your order is on its way.

Email hello@zourra.com with your order number and we'll chase it down for you.

Email hello@zourra.com within 48 hours of receipt with a photo and your order number, and we'll sort a replacement or refund straightaway.

Returns & The 90-Day Guarantee

If you've changed your mind about an unopened product, email hello@zourra.com within 14 days of receiving your order with your order number. We'll cover exactly what happens next and where to send it. Return postage is at your own cost, and we'd recommend a tracked service.

For hygiene reasons, we can only accept opened supplements back if the product is faulty. This is standard across the supplement industry and protects the safety of everyone who shops with us. This is separate from our 90-Day Guarantee below, which covers exactly this situation. 

Orders placed before 2pm Monday to Friday are usually dispatched the same day. Orders placed after 2pm, or over the weekend, go out on the next working day. 

Because real results take real time, we give you 90 days to feel the difference. If you've taken a product as directed for at least 60 days and don't feel it's working for you, we'll refund you in full.

Email hello@zourra.com with your order number and “90 Day Guarantee” in the subject line, any time between day 60 and day 90 of use. Tell us a bit about your experience, it genuinely helps us keep improving. 

It applies to one product per customer, so everyone gets a fair chance to try Zourra risk-free.

No. It sits alongside, and doesn't affect, your statutory rights as a consumer.

Still have a question? Email us at hello@zourra.com and we'll get back to you within one working day.